On the part of the IT persons responsible a survey with all necessary criteria concerning non-functional requirements e.g. client-system-requirements, service-hours, reaction-time, availability, data-amount, amount of users, etc. was assembled;
This survey considers the IT-point of view.
Because this survey focuses the technical aspects, it was translated into guidelines according to the wording of the department and the level of knowledge regarding IT.
The guidelines were added by a checklist, in order to offer a tool, which ensures the completeness.
For the roll-out the existence of the guideline was communicated to the relevant departments. At this first stage the departments were assisted with the wording of non-functional requirements by the IT-department in addition to the guidelines. In further succession the IT-department could be contacted for questions.