First of all each e-mail has to be classified, this can be done by the 4 D's:
That means immediately when you receive an e-mail you need to classify it by one of the 4 D's
Based on that the Pay It Forward Email Management (PIFEM) is the ideal enhancement in order to achieve a more efficient workflow in regardo of e-mail processing.
Once an e-Mail arrives, it will be categorized (Microsoft Outlook offers Categories) by adding an imprtance category. Furthermore the e-Mail will be flagged with a due date. After that it is possibel to apply different views on the inbox.
Managing e-mail categories
First of all categories have to be defend. There are some standard categories availible, but they should be customized to the personal needs
Flag an e-mail
Once the e-Mail is categorized, it is necessary to flag it with a certain due date. To flag an e-Mail just right click on the affected mail entry and click flack. You can choose a predefined due date or enter a due date manually.
Create inbox views
To get a better overview, it is ideal to create different views on the inbox (e.g. follow up today, follow up tomorrow, ).
How to create inbox views:
You may repeat the following steps for each due date in order to have a search folder for today's mails, tomorrow's mails, next week mails, etc. Due to the use of search folders, it is insured that the content of all folders will be updated automatically.
When using categories it allows you to make a categorization not in urgent/important but in projects for example.
To learn more about PIFEM check out: http://blogs.technet.com/b/jkruse/archive/2008/02/01/pifem-a-closer-look...